[Resolved] Kent RO — low standard/quality product. | |
I had purchased a kent ro (M/c s/n: kr[protected]). Within 3 days of purchase of kent ro, the taste of water was converted into bad taste. The complaint was lodged at your centre with complaint no. [protected]. Your technician visited after 2 days of complaint on 22nd may 2018 & he does not understand the problem. Then again some other technician visited on 23rd may 2018. He checked the ro & said the uv rod in the purifier is not ok & not to be replaced. I argued for replacement of whole machine but your executives denied completely. Then i was compelled to get agreed for change of rod. Your technician visited my place & changed the uv rod on 25th may 2018. I have been compelled again to close the complaint as the rod has been changed. Within single day of replacement of rod, again the smell & taste of water has been deteriorated again. Kindly let me know what should i do with this product? Kindly look into my problem & replace the whole product which has quality issue in it. Was this information helpful? | |
Jun 28, 2018 Complaint marked as Resolved Kent RO customer support has been notified about the posted complaint. Verified Support May 28, 2018 Kent RO Customer Care's response Dear Sir, we deeply regret the inconvenience caused. We're forwarding your concern for further processing & will respond with an update soon. Warm Regards, Team Kent Verified Support May 28, 2018 Kent RO Customer Care's response Dear Madam, We've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support.Please feel free to contact us in case you need any further assistance. Warm Regards, Team Kent | |
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