[Resolved]  Kent RO — Machine leaking from 2 days

Address:

Bangalore, Karnataka

Water started leaking from the bottom of my Kent RO purifier on Wed 18th March, 2015. I registered a complaint with the service center in Jayanagar in Bangalore. (Aqua World) The technician came on 19th March and fixed the problem. He also replaced the filters. He charged Rs. 400 for the service and around 2500 for the spares. Within an hour the whole machine started overflowing with water and my entire kitchen was nearly flooded with water. I called the technician again, he came and openend the machine and realised that he had not conneted the new filters with their pipes properly. He appologised and redid the whole thing. It was fine all day but again today, the 20th of march, the leakage has started and has become unstoppable.As soon I I switch on the machine, water starts leaking from all sides.
I complained to the Jayanagar centre only to hear her say that she does not know when the technician can come. Upon insisting that she send the person as soon as possible as its be en 2 days since we have drinking water in the house, she slammed the phone saying she cannot do anything about it.
I have no drinking or cooking water in my house for 2 days, the technician has not come. What do I do?? Is there anyone in the company who cares about the customers??
I have also been tying to call the srevice manager, Mr. Manikanthan, and is not answering the phone and not calling back either.