[Resolved] Kent RO — machine not working after technician serviced

syednazia

Address:

Bangalore, Karnataka, 560068

Hi,
I raised complaint with Kent as sound is coming. One technician came and replace choke which is from different company. We told this is not Kent choke. He said it is compatible. Later full sound is coming and water wastage was double than usual. He came again and asked to change filters which we did but issue didn't resolved. We raised complaint to Kent again and this time another technician came and saw the bill given by first one. He said this is fake technician and not from Kent. Because of different company choke issue is there. first technician charged[protected] choke + 300 service charges). Second gut took again 300 service charge. Issue is not yet resolved. Full sound is coming when water is filling and wastage water is double. I am attaching the bill here.
You have ti check this seriously and taken action against wrong technicians and refund my amount.

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Feb 5, 2019

Complaint marked as Resolved

I got call from Kent RO support and they asked if my purifier is working or not. I said it's working after replacing with kent choke. I want to know What action has been taken on the technician who came & gave wrong choke. I want that bill to be refunded from them and severe action to be taken on them.

Kent RO customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2019

Kent RO Customer Care's response Dear Sir,

We deeply regret the inconvenience caused. Our service team will get in touch with you shortly with an update on this concern.

Regards
Team Kent

Verified Support

Jan 25, 2019

Kent RO Customer Care's response Dear Sir,

As discussed on call your service concern is resolved now & the product is working fine. Please let us know in case you need any further assistance.

Regards,
Team Kent

Feb 05, 2019

Updated by syednazia What action has been taken on the technician who came & gave wrong choke. I want that bill to be refunded from them and severe action to be taken on them.

Verified Support

Feb 07, 2019

Kent RO Customer Care's response Dear Sir,

Apologies for the inconvenience. We are looking into it with a promise to resolve this quickly our service team will get in touch with you shortly with an update on this concern.

Regards,
Team Kent

Verified Support

Feb 07, 2019

Kent RO Customer Care's response Dear Sir,

Apologies for the inconvenience. Our service team will get in touch with you shortly with an update on this concern.

Regards,
Team Kent

Verified Support

Feb 09, 2019

Kent RO Customer Care's response Dear Sir,

As per feedback received from our service team your service concern is resolved now & the product is working fine. Please let us know in case you need any further assistance.

Regards,
Team Kent

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Comments

Ateeqaayer

from Allahabad, Uttar Pradesh

Kent Ro jiski warranty December tak thi maine December me complain kiya under warranty complaint karne per koi bhi technician nahi aaya.jab warranty khatam ho gayi to technician aa ker bolte hain kuch parts kharab hai change karna hoga jiska charge hoga.

Kent RO Customer Care's response, Jan 30, 2019

Verified Support

Dear Sir,

We deeply regret the inconvenience caused. Customer satisfaction has always been our priority and we are promising you that we will resolve this as quickly as possible. Please share your contact details via [email protected] or you may also call us at +91-9278912345

Regards,
Team Kent

Kent RO Customer Care's response, Feb 1, 2019

Verified Support

Dear Sir,

As we have not received any response from your side, we are closing the ticket. Please let us know in case you need any further assistance.

Regards,
Team Kent