[Resolved] Kent RO — minerals meter not working as well as pump not started until 4-5 l water not drained from storage tank

Tarique_Sufiyan

from Indore, Madhya Pradesh

Address:

Bhartiya nagar bilaspur, 495001

I have bought kent grand plus ro on 11.04.19 from first day minerals meter not working as well as pump has also not been working properly. Accordingly, i have lodge complain on very first day for the same. Thereafter, technicians in chain series... One... Another one... Another one visited but all of them were failed to fix the issue. Finally, company dealer assured me to replace the same with new one but till date neither it has been replaced nor any technician visited after making so many calls to cc, regional manager and local dealer.

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Jun 26, 2019

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

May 11, 2019

Kent RO Customer Care's response Dear Sir,

We deeply regret the inconvenience caused. Our service team will get in touch with you shortly with an update on this concern.

Regards,
Team Kent

Verified Support

May 25, 2019

Kent RO Customer Care's response Dear Ma'am,

As discussed your service concern is resolved now & the product is working fine. Please let us know in case you need any further assistance.

Regards,
Team Kent