[Resolved]  Kent RO — New Kent Maxx not working

Address:

Mumbai City, Maharashtra

I have purchased a new KENT MAXX water purifier on 28-Oct-2014 from M/s. Matrix Electronics, Kamothe, Navi Mumbai 410709.
Thereafter the demonstration was arranged by M/s. HAS Enterprises who are responsible for handling demos and services.
After 10-12 days of working, my KENT MAXX unit has developed the leakage problem from all corners of the machine with the long beep.
Immediately I called M/s. HAS Enterprises for the replacement of the unit but they expressed their inability.
So I informed the same to your authorized dealer M/s. Matrix electronics from where I bought the KENT MAXX and requested for the replacement. But they told me that replacement is not possible. Instead they have registered the complaint with M/s. HAS for the repairs of the unit.
Then I confirmed the complaint registration by calling HAS Enterprises. The details are as follows:
1) Complaint reference number – 10479
2) Complaint Date – 17-Nov-2014
Meantime a technician came to attend the complaint on[protected], who was the same person who came for demonstration. On examination, he declared that due to water leakage inside the unit, CHOKE got damaged and needs replacement of the same. The technician assured the replacement of choke within 4-5 days.
Even after lapse of 15 days, nothing materialized for repair/replacement of faulty unit.
This is really very disappointing and frustrating experience with a company of such high reputation.
I bought this product because I thought that KENT is leading company in INDIA for water purifier but now I came to know the truth.
As a consumer I expect the replacement because the product is faulty, since it is having terrible leaks and irritating beeps after working for hardly 2 weeks.
So I request you to look into this matter immediately and arrange to give me new product. (Without repairing the same one)
Thanks
Sunil Gore
Mobile +[protected]/ +[protected]