[Resolved]  Kent RO — No response

Address:	New Delhi, Delhi
Website:	www.kent.co.in

Sir,
This is second time I am complaining because no one is listing to me on cutomer care no.
I called Kent for Servicing of my Kent Peral model. It was not dispensing water from outlet. One Mr. Dharmender came (MB:[protected]) on 22nd of May which was a voting day of MCD election. After 15 days same problem occured. I contacted Kent & they replied that it is over 15 days so you have to register complaint again & have to pay 300 Rs again then I complaint to Consumer court. After that some senior person called me and assured me that service charges 300rs will not be charged if it is same problem. After that Mr. Ramesh came (MB:[protected]) & he told me that previous Engineer has not done service properly he again took 1 hr to clean again those two filters with lot of dust in it. At that time by mistake one of the part LPS(Lower Pressure Switch) was damaged by him. he told me that it was already damaged. I said ok please change it at that time that part was not available to him he told me that it will work without LPS and if problem persist then I will arrange this switch later. Suddenly my machine is vibrating because of that switch I contacted him to replace that LPS switch now he told me that I have left the job so you have to register complaint again & have to pay 300rs again.

So my concern is that first he damaged my part and then the part was not available at the time of his visit . My request is to you sir please provide me the LPS switch without charging again 300Rs service charges because it was not my fault if your engineer don't have parts with them . .
Thanks.