Kent RO — not getting service from kent ro system

Address:

414105

I have purchased the kent ro ace model in november through the flipkart. As per the company policy my machine is in warranty period. I have register routine service many times through the kent service app still not getting routine service from kent ro system each time they told this time your request will get served but in practice they are cancelling the request by there side each time.
I think they are just trying to fullish the costumer i think they fill the customer is living in rural area so they can easily avoid to go there.
I also contacted them through kent service helpline 4-5 times within the period of month.
Because of not getting service my kent water purifier is stop working so who is responsible for that?
Every thing has tolerance but this is just out of tolerance these things from from one of the reputed company is just unacceptable.