| Address: | Plot no.86, Street no.13, Raghava Kalyan Estates, Yapral, Hyderabad-500087, Hyderabad, Telangana, 500087 |
Purchased kent auto soft 11039 on 16th march'2019 and the same was installed on 21st march'2019 with an additional purchase of plumbing items about 7500 rupees which was advised by your technician ranadheer reddy; after installation we noticed that there is severe pressure drop, as it is taking 3hrs to fill one sintex tank were it use to take only 24 mints to fill before installation of kent softener. Hence we parked your softener by turning off the tap.
I contacted your technician (Ranadeer reddy) with a great difficult as he rarely answer my phone and explained the situation and he advised stating that he will install the softener at overhead tank with booster which improves the pressure and also wants to visit my place only my presence accordingly i made myself available on saturday & sunday (13th&14th apr'19.
13th apr'19, morning i called but he replied stating that he is occupied and agreed to visit on 14th apr'19, accordingly i called on 14th apr'19 morning he replied stating that he will visit at my place by 11am and since 12pm i was trying to reach to his phone but he was not responding my call and have waited for him with great hope till 5pm by parking all my works.
After spending about 80000 inr which includes softener, segment filter, plumber fee and plumbing items i have to park your softener without using due to improper installation.
Neither sales (Regional manager) nor technician or call center is responding, so where have to go now to resolve this issue.
Today i even wrote an email to mahesh gupta and hoping for solution.
I look forward to hearing from you.
Regards
Jagannath
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