[Resolved] Kent RO — not providing service even after repeated reminder

anuprempatro

from Mumbai, Maharashtra

Address:

554-557 6th Block Vinayaka house building Corporative nagarbhavi 2nd Stage Bangalore Pincode : 560072, 560035

I shifted my house on 2nd june and had dismantled the kent pearl. During dismantling the service engineer was quick to come within 1 hour, did nothing and took 300rs. I have raised a request to reinstall the kent pearl in new house and the agent named mansi told that the request is high priroity and served within 8 hrs. But till now no response from the service engineer. The most fraud part is the engineer basavanna who came for dismantling the request was allocated to same person and he says he does not have drilling machine and cannot come. The customer service team is totally big fraud team as they keep repeatedly saying the technician will come in 4 hrs, 8 hrs randomly.

Was this information helpful?

No (0)

Yes (0)

Jul 10, 2019

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2019

Kent RO Customer Care's response Dear Sir,

We deeply regret the inconvenience caused. Our service team will get in touch with you shortly with an update on this concern.

Regards,
Team Kent

Jun 07, 2019

Updated by anuprempatro There is saying "A Dogs tail cannot be made straight". Even after two days passed no proper response from your end. The technician who was allocated Mr Shiva Roman. This buggers tells me he is coming in 1hour. But ultimately like all u Fraud technician does not turn up . I kept following up with these fraud person but no luck. Really pissed off with you people.

Verified Support

Jun 07, 2019

Kent RO Customer Care's response Dear Sir,

We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly.

Regards,
Team Kent

Jun 08, 2019

Updated by anuprempatro You Fraud people. You will only reply with a message. Where is your technician why is it not resolved till now. My next complaint will be with national consumer complaint. The technician who was allocated Mr Shiva Roman.

Verified Support

Jun 08, 2019

Kent RO Customer Care's response Dear Sir,

As per update received from our service team your ticket has been closed.

Regards,
Team Kent