[Resolved] Kent RO — not responding for complaints
P
pranaybamgude
from Chennai, Tamil Nadu
Address:
Raigad, Maharashtra, 410204
Website:
Kent Max water purifier
Complaint no[protected] was raised on 2/11/2018 for attending machine defect... Now its 16/11/2018 company is not responding to attain the problem on time.. There technicians are saying for 1 complaint we are not visiting the site if complaints are more than 3-4 in your area then only we visit the site otherwise wait till the complaint number to increase to 3-4.. For the same call was given to customer care but there response is also not at committing level... They are just saying that in coming 4 hrs. Our senior will call you back for the concern.. Now 24 hrs. Has been passed there is not a single call from customer care and till now there no technician visit for attending the problem...
Was this information helpful?
No (0)
Yes (0)
Dec 22, 2018
Complaint marked as Resolved
Kent RO customer support has been notified about the posted complaint.
Verified Support
Nov 16, 2018
Kent RO Customer Care's response Dear Sir,
We deeply regret the inconvenience caused. Our service team will get in touch with you shortly with an update on this concern.
Warm Regards,
Team Kent
Verified Support
Nov 19, 2018
Kent RO Customer Care's response Dear Sir,
We've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support. Please feel free to contact us in case you need any further assistance.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
Post your Comment