Kent RO — Pathetic Service | |||
The company is a sell and stay away company. It has no service centres of its own and works on the model of outsourced service through bunch of third party entities who are interested in only fleecing money from the poor customers of Kent RO system. The company has no mechanism of fault or complaint escalation to protect the customers interests. Please look for a product with good after sales service or repent if you choose Kent. Was this information helpful? | |||
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Kent RO customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Since last 1 month we had been complaining about our Kent water purifier but the problem is not getting resolved. Also the technician from Bhilai (Chhatisgarh) service center visits after 2-3 days of logging the complaint. Is this your target for complaint resolution? Can you please get the issue resolved. I have also provided the details through facebook post 4 days back but they are not even bothered to solve the issue...
Does Kent think customer doesn't have any other option????
Does Kent think customer doesn't have any other option????
Dear Kent,
RO in Hindi means cry and you are perfect in doing that, your entire team from call centre to technicians do a very good work at making your customers cry.
Since 10 days the bloody purifier isn't working and your guys come see it, make love to it for 5 mins and leave saying it will be fine. By my tone you can judge that it still isn't fine and there is no water at our house, thank you.
Have called your call centre 5 times odd since yesterday and asked to speak to a senior but all your personals have just put the call on hold and never reverted, I have waited on call from 10-25 mins each time in real expectations of talking to someone in English.
Why does your IVR have Press 1 for English as non of your officers at call centre know basic English also, one guy called Abdul said "I'm sorry for the convenience" that is actually right.
KENT- Making life inconvenient and giving Tears
Paying Hema Malini big sums instead of gettinh good products or customer service is not a great way of doing business.
RO in Hindi means cry and you are perfect in doing that, your entire team from call centre to technicians do a very good work at making your customers cry.
Since 10 days the bloody purifier isn't working and your guys come see it, make love to it for 5 mins and leave saying it will be fine. By my tone you can judge that it still isn't fine and there is no water at our house, thank you.
Have called your call centre 5 times odd since yesterday and asked to speak to a senior but all your personals have just put the call on hold and never reverted, I have waited on call from 10-25 mins each time in real expectations of talking to someone in English.
Why does your IVR have Press 1 for English as non of your officers at call centre know basic English also, one guy called Abdul said "I'm sorry for the convenience" that is actually right.
KENT- Making life inconvenient and giving Tears
Paying Hema Malini big sums instead of gettinh good products or customer service is not a great way of doing business.
Dear Mr.Gupta,
we deeply regret the inconvenience caused. We have shared the same with our concerned department. Someone will contact you shortly.
Warm Regards,
Team Kent
we deeply regret the inconvenience caused. We have shared the same with our concerned department. Someone will contact you shortly.
Warm Regards,
Team Kent
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We deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.
Warm Regards,
Team Kent