[Resolved]  Kent RO — Poor functioning of Kent R. O. Grand plus

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.kent.co.in

I would like to draw your kind attention towards our problem, I had purchase KENT RO GRAND PLUS from ARVEE SALES, LAJPAT NAGAR NEW DELHI and the same was installed on 19.9.2015. in the period of one year the techniccan has visits two times. First problem was start on July 2016 when suddenly the water was leakage and spread into the floor, kitchen drawer etc. The technician has attend the complaint he said that filter (membrane) has been leaked and it is to be changed and the same was changed by him. on 16.7.2016. Further the problem was again raised on 9.9.2016. we went to the office as usual in the morning and when we came back to the home in the afternoon. I saw that whole my house is full of water. The water is spread into the kitchen, living & dining room, all the bedroom etc. The wire of some electronic instrument was also wet due to again leakage of R.O. All the items from the kitchen drawer was removed from drawer. Our daily use item has also been waste. The complaint was made on customer care and technician visit the home again he said that Both filter has to be changed and the same was replaced by him. Now today i.e 11.9.2016 we were ready to go outside from the hone due to urgent work, Suddenly the problem again started water is again leaking. By the grace of god we are available in the home at this time when the incident occurred third times.

NOW I AM SURE IT IS DEFECTIVE PIECE BECAUSE IT IS GIVING TROUBLE REGULARLY. WE ALSO LIVE IN FEAR THAT WATER CAN BE LEAKED AT ANY TIME IN DAY, EVENING OR NIGHT ETC.WHAT SHOULD WE DO THE COMPANY GIVE THE SUGGESTION. IS IT THE BEST QUALITY OF KENT. WE ARE USING R.O.OF OTHER COMPANY FROM LAST MANY YEAR I.E. ACQUAGUARD BUT SUCH TYPE OF INCIDENT HAS NOT SEEN.

I THINK THAT QUALITY OF KENT R.O. IS VERY MUCH LOW AND THE ADVERTISEMENT WHICH SHOWS ON T.V. NEWSPAPER AND INTERNET ETC. IS JUST LIKE TO MAKE THE PEOPLE FOOL. WE ARE VERY DEPRESSED ABOUT THE QUALITY OF KENT. I CANNOT THINK THAT A LEADING COMPANY MANUFACTURE THE SUCH TYPE OF LOW QUALITY PRODUCT. IT IS ALSO ON QUESTION MARK ON THE QUALITY OF KENT R.O. I THINK THAT THIS ISSUE ALSO TO BE RAISED ON SOCIAL MEDIA HOWEVER THE PEOPLE MAY AWARE ABOUT THE QUALITY OF KENT