Kent RO — Poor quality of service and complain redressal mechanism of kent RO

Address:

Kolkata-136

Lodged service request at 7:27 morning on 18.01.2024 as flow of drain water has been stopped. Last servicing and AMC carried out on 09.12.2023.Request no.[protected]. Informed kent customer care for urgent visit by technician as the RO is not working from the morning. Informed local kent RO technician anjali enterprise also, no one visited to service the call lodged today. As a result I forced to purchase drinking water. Very unfortunate to the quality of service provided by Kent. Decided to change RO from kent to other RO service provider. They don't understand the urgency of call.