[Resolved] Kent RO — poor quality of working of kent ro

[Resolved] Kent RO — poor quality of working of kent ro

V varshasingh91 from Delhi, Delhi

Respected sir/madam, This is to bring to your kind notice i had installed kent ro for domestic use long time ago and after facing difficulty in its capacity to clean water, had requested for change of all the requisite parts. Kent ro agent has come to change various parts (08 in number) costing rs. 7685 on 01.02.2020 but it is sad to inform that taste of water is not good, further even after cutting off the electricity supply machine still work since waste water gets collected aside. 2. Further upon opening the tap, water started overflowing and leaking from the available spaces and joints of the kent machine. Therefore, kindly look into the matter and resolve the same at the earliest since even after spending hefty amount functioning of ro is still sub standard and the parts are also under warranty period per se. 3. Further, it is requested that please do send an experienced kent ro professional (And not the earlier one) this time. I am also enclosing copy of the message received on my number from kent ro. I have also contacted kent ro team via mail dated 21.02.2020 but no response has been received till now. Regards, Varsha singh [protected] +1 photos Was this information helpful? No (0) Yes (0)
Apr 22, 2020 Complaint marked as Resolved Kent RO customer support has been notified about the posted complaint. Verified Support Mar 04, 2020 Kent RO Customer Care's response Dear Ma'am, As per feedback received from our service team your service concern is resolved now & the product is working fine. Please let us know in case you need any further assistance. Regards, Team Kent May 11, 2020 Updated by varshasingh91 Respected sir/Madam, This is to inform that our Kent ro whose each and every part was changed by the Kent agent on 01.02.2020 and total expenditure was Rs. 7685. Further, we faced difficulty in the amount of water getting filtered and Kent Ro agent visited and we had to pay Rs. 250 for change of the defective part as stated by your agent in month of April 2020. But now, though, not even months have been passed our RO has again stopped working. This is actually very bad that even after paying Rs. 8000(approx), we customers have to face problem in case of product of a leading company. Kindly look into the matter and resolve the same and surely that too free of cost since we had already paid a humongous amount for the repair work and further repairment in the month of April. This continuous talking with kent agents for the same thing after a month or more is reflecting inefficient and unprofessional agents of Kent Ro and for that customers remain at the position of wasting their hard earned money. I hope that the issue get resolved quickly and Free of cost, since we had already paid/wasted a lot of money over this. Regards VARSHA SINGH [protected]
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Comments

Kanhaiya Pyare

Koi bhi bhai kent ka electric ketal mat lenna o 2 mhine me kharb ho jati hai.
or uska service bhi nhi hota hai. kent ki service bekar hai service enginear bolta hai mujhe nhi ata hai banan. baad me bolega mere shope pe ajao. or aap ko milega dhullu

Kent RO Customer Care's response, Mar 20, 2020

Verified Support

Dear Sir,

We deeply regret the inconvenience caused. Customer satisfaction has always been our priority and we are promising you that we will resolve this as quickly as possible. Please share your contact details at [email protected]. You may also call us at +91-9278912345.

Regards,
Team Kent

Kent RO Customer Care's response, Apr 3, 2020

Verified Support

Dear Sir,

As we have not received any response from your side, we are closing the ticket. Please let us know in case you need any further assistance.

Regards,
Team Kent