I have ordered for regular service for my Kent RO through official Kent service. The local Kent service provider m./s Srushti Enterprises seawood sent a local boy not appeared to be engineer for service. The guy without Examining the machine told me to replace the filter which cost around 6000/- I told that machine is working fine I want only routine service as I have changed the filter only 6 months before and filter life is 1 year even we are only 3 adult members so water consumption is also very less. But hesitantly he replaced one filter and did what he called service, and charged me 900 Rs, while asking for kent I'd he told me that he do not have any authorise Kent I'd even he did not know English and even could not prepare invoice in proper language. after one hour there were many leekage starting at machine part I again sent the complaint, they sent someone else in night. they did the job in hurry and left that every thing was fixed but little later the machine started overflowing not auto stopping after filling of tank. I again made a Complaint they send third boy who told thar around 1000 charges which I denied then he told me that he wil fix the machine like that that will never work if I will not pay the ransom, I again denied and told him to go away. now my machine is not working I m making complaints but thay r doing nothing. Kent are big blackmailer and they are big looters, I have no other option to chang machine but I urge people to not to buy any Kent product
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