[Resolved] Kent RO — product damaged

[Resolved] Kent RO — product damaged

T Tanushree Jagati from Mumbai, Maharashtra

Dear Team...I purchased a kent RO water purifier dated 8.3.19 against full cash payments of Rs.18000/_ After installation this is the third time again leakage of water from machine...purifier is damaged & company person is not responding ...where as i put a complain to local installation person but today is 6th day no one is responding.I fully dissatisfied with the product & service provider. So I request to take product return n refund the full amount at earliest to resolve this issue pérmanently.Bill is also attached with this message. Was this information helpful? No (0) Yes (0)
May 4, 2019 Complaint marked as Resolved Kent RO customer support has been notified about the posted complaint. Verified Support Mar 27, 2019 Kent RO Customer Care's response Dear Ma'am, We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly. Regards, Team Kent Mar 27, 2019 Updated by Tanushree Jagati Dear Team, With humble request kindly arrange to take back your water purifier which is damaged product & refund the full money. Mar 28, 2019 Updated by Tanushree Jagati Dear Team It's more than a week still no solution. how can you mark our complain as resolved. Apr 01, 2019 Updated by Tanushree Jagati Dear Team ...Still my issue is not resolved...Requesting you all to kindly look into this matter on priority basis...as it is not even 30 days of product installation... this is third time i'm [censored]ing the problem ...received a call from ur officer while i told them to reschedule the call for tomorrow 2nd April...ur executive is denying...So kindly arrange to take back ur product & return my full money as i don't want to go with ur product anymore.. Apr 01, 2019 Updated by Tanushree Jagati ur Distributor Kalyani Enterprises ...Nayapalli Bhubaneswar ...751012...Installation person Biraja.Nayak...having contact no [protected]...ia not reachable ..Kindly arrange to take back the previous one & refund the amount at earliest Apr 01, 2019 Updated by Tanushree Jagati How can u mark complain as resolved where as our problem not yet solved Apr 01, 2019 Updated by Tanushree Jagati kent RO water purifier is having very poor service & selling damage product to customer for which customers are harassed Verified Support Apr 02, 2019 Kent RO Customer Care's response Dear Sir, We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly. Regards, Team Kent. Apr 02, 2019 Updated by Tanushree Jagati this type of msg is not at all satisfactory Apr 02, 2019 Updated by Tanushree Jagati Kent Ro team is simply cheating with customers Verified Support Apr 02, 2019 Kent RO Customer Care's response Dear Sir, We are sorry for your disappointment. Please allow us some time, your complaint is under process. Kindly cooperate with us. We will revert shortly. Regards, Team Kent Verified Support Apr 03, 2019 Kent RO Customer Care's response Dear Ma'am, As discussed your service concern is resolved now & the product is working fine. Please let us know in case you need any further assistance. Regards Team Kent
Add a Comment	Share
Submit Close