[Resolved]  Kent RO — R o unit

Dear sirs,
RESENT AGAIN for the third time.
Surprised you have no replies for a suffering
Customer?
As far as I am concerned, I would not
Like to escalate my complaint.
Please reply what I should do with this machine
which has a fake filter.
Regards
Sivaramakrishnan
Chennai
Phone [protected]
E mail [protected]@gmail.com

From: Sivaramakrishnan [mailto:[protected]@gmail.com]
Sent: Wednesday, December 1, 2021 11:29 AM
To: [protected]@kent.co.in; [protected]@kent.co.in
Cc: [protected]@gmail.com
Subject: FW: KENT SERVICE
Importance: High

RESENT FOR FAVOUR OF YOUR REPLY
Regards
Sivaramakrishnan

From: Sivaramakrishnan [mailto:[protected]@gmail.com]
Sent: Sunday, November 28, 2021 3:33 PM
To: [protected]@kent.co.in; [protected]@kent.co.in
Cc: [protected]@gmail.com
Subject: KENT SERVICE
Importance: High

From
Mrs. Ambujam Sivaramakrishnan
w/o T.R.Sivaramakrishnan
31 Beach Home avaenue
Third street
Besant Nagar
Chennai 600 090

To
Mr. Mahesh Gupta
Managing Director,
Kent RO systems

Dear sir,

I have read quite a lot about your efforts to make KENT
what it is today.

It was happy going for customers till a few years,
But now there is something rotten in the State of
Denmark (KENT!)

May I narrate my Experience : ( I am a Senior Citizen with reasonable means
but not rich enough to maintain a KENT RO)

Doc 1 refers to purchase of KENT PEARL FROM Riya Impex in 2017

Doc 2 refers to the maintenance bill by your authorized service franchisee! September 2018

Doc3 refers to the bill provided by Safe RO systems (I am perplexed how they
Jumped in into the fray while my call always was for Customer care. This was on June 2021.

Now within 5months of spending Rs.5500/= we noticed some droplets at the base
We called Kent customer care on 17th Nov 21 under reference[protected].
The engineer from A-One Service visited us on 20 Nov 21. He said the base leak is due to blockage
Of RO filter elements and pump also is damaged and both has to be changed at a high cost.
I protested and said within five months this cannot happen. The engineer then said ok: I will
Change the pump on payment of 2700/= and about filter you can go to whomever changed it
as it was duplicate and fake.
I was not convinced with the explanation of this engineer because if the filter was blocked
there still was free flow of water! ( If he was clever he should have said filter is not removing
the minerals). Even about the pump I was not convinced. So I told him to assemble everything
and give me the system back as it was given to him.
He did so and demanded service charge which I refused because there was no customer service.
I told him his company only changed the pump. (DOC 2 ) He said the warrantee is only for 3 years.
He asked me to share the OTP for satisfactory completion. I told him since I was not satisfied
with the service, I am not prepared to share the OTP.

Then I send whatsapp to the fake kent filter supplier ( Safe RO systems whose bill is (DOC 3) which I reproduce below.
20th Nov 21
Green my writing
Red his replies

Kent A O service says the above filters are duplicates.
Replace them immediately otherwise we will report the matter to concerned authorities.
Please reply
Thanks

Filter use only genuine parts sir technician tomorrow came and inform

Then why Kent nominated AOne service say it’s fake filter what you supplied?

I don't know sir but I am buying filter Kent technician still he cheating me please give two days I am solve your problem I am extremely sorry sir

Ok
I wait

Sir machine any problem?

There was some dripping of water. Then we complained Kent

Rectify the problem sir?

When he told about your fake filter and asked me to change filter I told him not to do anything and leave it as it’s. He said motor got burned because of filter problem

Sir motor individual segment filter individual segment sir so filter not problem sir he is not a proper technician sir motor only problem

Anyway question is whether your filter is duplicate.
Let’s see

That's I don't know sir but I am buying Kent service technician he not attend my phone please give some days sorry sir

Incase I am not reach in technician I am refund in your filter amount sir.

1 Almost a week no information. In any case I am not interested in his refund.
2 The crux of the matter how a fake filter maker comes when I called Customer care ?
3 Why The mechanic who came from A one Service was bent upon changing lock stock and barrel. The
Approach was more to make some quick money than customer service.
4 There are wheels within wheels in Kent fully making use of loop-holes somewhere.
Your website customer comments are full of this same story and it is time in the interest
of aged customers like us a drastic overhauling is done before the cancer spreads all over.

In the meanwhile what I should I do Sir?

Thanks for your attention and response.

Best Regards
Sivaramakrishnan
Phone [protected]
E mail [protected]@gmail.com

so far no response