[Resolved]  Kent RO — raji panicker kent grand plus water purifier

Address:

400709

Hi,

This is in regards to the service done one week back for my Kent water purifier. The service provider was Prompt service from Seawoods, and the technician who did the service was Mangesh who told us all parts need to be changed which we did for Rs 4800/-. Since he left the purifier started leaking, and when we tried calling him for weeks, he never turned up. As per the receipt provided to us, we decided to reach Prompt Service however their phone no did not exist. So I raised the complaint again with Kent customer care, and a technician was assigned from the different service provider. I told him that my kent servicing was done by an earlier technician and still had a problem and which wasn't fixed, he said the same person needs to come and fix it. So today the previous technician Mangesh turned up and dismantled the purifier and fixed it again but with new issues, we don't know what he did, but he broke the casing, and still, the problem of water leakage from the purifier hasn't stopped. I need a free repair and replacement of the parts which was damaged by the Prompt service technician. If they are not don't do it, Kindly let me know what legal action can I against them

Regards
Raji