[Resolved] Kent RO — reg :poor service of kent

Prabhu09

from Bhubaneshwar, Odisha

Address:

765015

Replaced the kent ro motorised pump unit and paid rs 3750 including the service charges. After fixing the repair there is immediate leakage from the filter unit. The issue occurred after fixing the pump and the customer care as well as the service person were informed of the same. However it is still not attended. I don’t intend to pay any service charges again for same day failure after replacement of the pump. And the service guy sent through kent customer service mr ganapati sahu instead of getting things fixing is insisting for getting a ro of livepure make. This is thoroughly unprofessional
Regards
Manorama swain
+91 [protected]/[protected]

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Dec 15, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Nov 14, 2018

Updated by Prabhu09 Not sure whether the RO pump has malfunced or not as there is no visible leakage nor any sound or pressure drop, the pump has stopped working after the alarm has sustained for an hour. Now there is no green LED glow after the tank is filled up. Something has gone wrong after the replacement of the Kent RO pump. The service person lacks proper training and they are into fraud practices. KENT Customer service need to address such issues immediately .

Verified Support

Nov 14, 2018

Kent RO Customer Care's response Dear Sir,

We deeply regret the inconvenience caused. Our service team will get in touch with you shortly with an update on this concern.

Warm Regards,
Team Kent

Nov 18, 2018

Updated by Prabhu09 There is none who is bothered for the sub standard service done by Kent’s service personnel. I think such fraud practices need serious attention.
The person who has done the last service and absconded shall fix the things free of cost.

Nov 21, 2018

Updated by Prabhu09 Due to the fraud practices and unprofessional service by Kent service persons I have finally decided to get rid of Kent ro filter and rightly chose another product