[Resolved] Kent RO — Regarding Early failure o[censored]F Membrane and spurious parts fitment.

Ankit Saran

Jun 26, 2022

Address:

Noida

This is in reference to the service done on 26.02.2022, where I have replaced filter kit of Kent RO (2 pcs filter+ A/c/ U/F + Choke + wiring) cost Rs. 3170.
Yesterday, suddenly water leakage started from the Machine. And when O complaint Kent RO call center, they told me that Filter will get replaced under warranty. Now when the engineer came to my place, he directly told me that the parts are spurious and is out of warranty.
I just wanted to clarify that I have replaced all the parts from authorised service center Modern Services on 26.02.2022 and now when I am facing issues, Kent people are directly saying that the part fitted in the machine is non genuine.

Please help in this regard.

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Aug 9, 2022

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2022

Kent RO Customer Care's response Dear Customer, we sincerely regret for the inconvenience you have faced. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent

Jun 29, 2022

Updated by Ankit Saran Last call received in 27th June, but no resolution till now.
Hope I will get it by today

Verified Support

Jul 06, 2022

Kent RO Customer Care's response Dear Customer, we've been updated by our team that your concerns have been addressed. Thank you for your support. Regards, Team Kent