Kent RO — Regarding not proper replacement of motor to ro system

Address:560065

Recently i have purchased kent pearl for my home. the pump is generating sound. i lodged complaint and requested for service. it is under warranty period. already two times the technician changed motor. not replaced with new motor, replaced with repaired motor. even then motor is generating sound. one can hear the pump sound from 5 meters distance. the sound is not smooth like other machines. pumping of water is generating sound which is disturbing. with trust i took kent pearl. i lost faith. i was checked and compared with my neighbour’s kent models.
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Kent RO customer support has been notified about the posted complaint.
Aug 14, 2016
Updated by Raveendra56
Many times I have complainted regarding repalcement of motor.. Now it is not working.. I want to take legal action on Kent
Complaint comments 

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Dear Sir/Madam,

we deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.

Warm regards,
Team Kent
My contact details..
[protected]@gmail.com
Machine Serial No: KR[protected] . Purchased on 06/01/2016
Address: 854, 14 Main, Judicial Layout, GKVK post, Banglore-560065
Ph: [protected]
Dear Mr.Reddy,

thanks for providing your contact details. We have shared the same with our concerned department. Someone will contact you shortly.

Warm regards,
Team Kent
Thank You for considering my request at the earliest possible. After talking to you, the same technician (Mr Rajendra) who changed pump twice called me and he repeated the same story what he said earlier. I have not satisfied with the service given by him. The technician is convincing me that the vibration sound from pump is common now a days. The company itself is supplying motors like that finally he said.
I took second opinion from other Authorized Kent Service center franchise. They identified problem and They said problem is present. I took two opinions from two different technicians from different service center to check myself whether I am correct or not in this regard.
I request the Kent to give better service as early as possible.

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