[Resolved]  Kent RO — regarding twice service charges.

Address:

Office of the Hon'ble Adviser, State Planning Board, Odisha Secretariat,, Khordha, Odisha, 751009

Dear sir,

I, the undersigned one of the customer of your esteemed company state that i had purchased one kent water purifier (Pearl) vide sl. No. Kri[protected] on 11.02.2017.

On 28th march 2019, the tap connected from pipe line has been broken for which i had lodged one complain vide no. Cmpl412139.in response to my complain, one sri sailendu kumar ([protected]) of your service partner visited my house and replace the same, for which he demanded rs.450/- for tap cost and rs.300/- for service charge. I have paid that amount (Total rs.750/-).

Unfortunately on 17.04.2019 the water purifier has stopped functioning for which i have lodged complain by telephone to the customer care office at bhubaneswar.in response to my complain one technician visited my house and changed all the filters. After changing the same, the water purifier functioned properly.

The technician asked me to pay rs, 4, 050/- (Xerox copy of money receipt enclosed) including service charge of rs.300/-. I have told that on 28.03.2019 i have paid the service charge of rs.300/-. He telephoned the manager (Mr. Smrutiranjan), m/s swosti sales & services, sales & service franchisee, saheed nagar, bhubaneswar for levy of the service charge. But he told him to talk with me. I talked with mr. Smrutiranjan and during telephonic discussion he rigid for payment of the service charges. I told him that within one month how you demanded the service charge twice. During discussion he became furious and threatened me using slang language that you are bound to pay and henceforth your complain will not be entertained and for any further complain i will instruct my technician to damage your machine.

I therefore, request you to kindly take stringent action against the agency i. S. M/s swosti sales & services, sales & service franchisee, saheed nagar, bhubaneswar for betterment of your worldwide company and instruct them to return the service charge at an early date or else legal action as deemed proper will be initiated against the manager (Mr. Smrutiranjan), m/s swosti sales & services, sales & service franchisee, saheed nagar, bhubaneswar or against your company.

Yours sincerely

Govinda chandra sitha
[protected]
Private secretary to the hon'ble adviser,
State planning board,
Govt. Of odisha