[Resolved] Kent RO — reinstallation of kent ro after relocating : very poor service

Suresh GR

from Bengaluru, Karnataka

Address:

560006

I had purchase Kent Super Mineral RO bearing SNo KR[protected] at Mhow, Madhya Pradesh in September 2015. I have now relocated to Bangalore and placed a request with Kent RO for intallation of my Kent RO calling their helpline on 19 Jul 2018. I was assigned request no[protected]. The request was assigned to Mr Akhil but till date nothing has been done by the service technician and when I made a call to Mr Akhil, he has neither received my call nor responded to my WhatsApp message for installation. This issue was communicated to Kent RO on their helpline number but till date installation of the RO has not taken place nor attended to by any Kent RO service representatives which speaks of very poor after sales service by Kent RO.

May I request for a early resolution of my request for installation of Kent RO.

Rgds

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Aug 25, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2018

Kent RO Customer Care's response Dear Sir,

We sincerely regret the inconvenience you have faced.Our service team will get in touch with you shortly with an update on this concern.

Warm Regards,
Team Kent