[Resolved]  Kent RO — replacement of kent ro unit

Address:

Visakhapatnam, Andhra Pradesh, 530003

Dear Sir,

Kent Ro unit has been causing trouble for a year now. It has become an every month harassment for my mother. She is in her 50s and repeatedly Kent technicians have been troubling her.

The filter started leaking over night and my entire kitchen was pooled in water when I got up in the morning. Before this twice it happened that water would stop coming and your technicians had to come down and change the parts. Every time I’m assured that now no more complaint will arise and the unit is perfect. Since very beginning I have been asking for a complete unit replacement because they have given me a faulty product as in 12 months they have visited me at least 7-8 times. Please tell me sir is it justified to repair a machine 6-7 times in just 12 months.

This is so harassing that in every few months there is a problem with the unit. Your technician has himself told that he has practically replaced almost every part in diff complaints. I fail to understand, that if the entire unit is faulty, why are you not changing the unit altogether. Sometimes it is the machine, sometime the pipe and sometimes the tank. Is this what Kent does, dupe customers? First sell the product by making high and false claims and when there is an issue keep lying to the customer? All you want is the OTP after the service, after providing some temporary solution.

We have spent a lot of time and money on this Kent purifier and they have been deneying us our rights since very beginning. Now they are not willing to help us and have left my mother in trouble.

So hereby I am forced to take this step and seek justice from the judge. All we have been asking was for a unit replacement and they have been fooling my mother, please take strict action against these fraudsters and sue them for their deeds and grant us justice.

Below attaching various complaints lodged by me.