[Resolved] Kent RO — request for change of tank

[Resolved] Kent RO — request for change of tank

S sarita1965 from Patiala, Punjab

My kent ro was installed on 18/06/2017 and on 17/06/2018 i noticed that the hooks of ro was broken and system was fall down then i made a complaint no.[protected] on 17/06/2018. On 22.06.2018 your service engineer visited my house and replaced the tank. Again on 26.03.2019 ro system hook was broken and fall down. I complaint this matter to your customer care vide complaint no.[protected] and service engineer visited my house on 27.03.2019 and he asked me to pay rs.1750/-for change of tank. I could not understand that how the systems is being manufactured that within 21 month hooks of ro systems has been broken twice. In view of above i request you to depute your service engineer to attend the complaint and repair/replace the tank free of cost at the earliest. Thaking you Yours faithfully N. D. Mishra Mob:[protected] +3 photos Was this information helpful? No (0) Yes (0)
May 25, 2019 Complaint marked as Resolved Kent RO customer support has been notified about the posted complaint. Verified Support Mar 29, 2019 Kent RO Customer Care's response Dear Sir, Apologies for the inconvenience. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent Verified Support Mar 30, 2019 Kent RO Customer Care's response Dear Sir, As per update received from our service team your ticket has been closed. Regards Team Kent Mar 30, 2019 Updated by sarita1965 Till date no one visited to attend the complaints and as such I feel very harassed. I again requested to depute your service engineer to replace the water tank immediately Verified Support Mar 31, 2019 Kent RO Customer Care's response Dear Sir, We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly. Regards, Team Kent Apr 04, 2019 Updated by sarita1965 Till date nothing has been done as such I feel very harassed.Therefore, I again request you to look into the matter and resolve the problem at the earlist. Regards ND Mishra [protected] Verified Support Apr 04, 2019 Kent RO Customer Care's response Dear Sir, We deeply regret the inconvenience caused.Your complaint is under process. Kindly cooperate with us. We will revert shortly. Regards, Team Kent Apr 09, 2019 Updated by sarita1965 Since 28th March 2019 the complaint has not been resolved. More than 12 days have been passed but nothing has been done from your side.If you can not solve the problem please intimate me at the earliest so that I can go to consumer court as the matter has already been badly delayed. Regards ND Mishra [protected] Verified Support Apr 10, 2019 Kent RO Customer Care's response Dear Ma'am, We are sorry for the unpleasant experience you had. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent. Apr 15, 2019 Updated by sarita1965 05 days have been passed but no one has come in touch with me to resolve the matter. Verified Support Apr 16, 2019 Kent RO Customer Care's response Dear Ma'am, We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly. Regards, Team Kent. Apr 22, 2019 Updated by sarita1965 I have received a call from customer care service on 16.04.2019 from someone Mr. Sharma who asked me to pay the charges of replacement of tank of RO .I have already intimated that the Hooks of RO has been broken twice within 21 months of installation. It appears that this is a manufacturing defect and responsibility lies with company to resolve the matter free of cast. Due to breakage of Hooks the system has damaged my other property i.e. washbasin, taps etc.also. I once again requested to resolve the matter at the earliest free of cost failing which I will go to consumer court. Thanks Regards ND Mishra Verified Support Apr 24, 2019 Kent RO Customer Care's response Dear Sir, We deeply regret the inconvenience caused. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent
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sarita1965

from Patiala, Punjab

Till date no one has visited to attend the complaint and as such I am feeling harassed. I again request you to depute your service engineer to repair/replace the water tank of RO system immediately.

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