Kent RO — RO Filter busted after exactly 4 months

Address:	560035
Website:	www.kent.co.in

I bought kent ro pearl for 15k rupees 3.5 years ago. first 2 years it was fine. then started the incessant list of problems. i would like to highlight two main problems.
1) kent does not care if any shop guy advertises "authorized kent dealer" and repair their machines. i bought kent from a shop and called that shop guy for replacing my filters. i ended up spending 10k rupees over a period of 1.5 year for multiple problems. one day (feb 2nd 2016) my ro filter is replaced and within 26 days (feb 28 2016) it got damaged. this time i called kent official customer care. the service guy comes and claims that the existing filter is a duplicate one. why do they allow people to brand themselves as kent dealers etc. is this not hitting their reputation?? i really dont care if you want to solve this issue.

Second and the present problem i am facing:
2) so i replaced my ro filter by original ro filter. the service personnel came after i raised a complaint to kent customer care. so there is no question of duplicate filter. also the service personnel told tds level of the water is good. but the ro filter is now busted. (july 5th 2016). since the warranty is only for 3 months i need to buy it again is what the service personnel informed me.
Within 4 months its damaged again. what sort of 3rd grade quality is this?? do you think indian customers are fools to spend 2.5k every 3-4 months and believe in your stupid stories.?? dont you have responsibility of delivering a good quality material??
I want to know the reason why a filter is damaged so quickly and i want you to replace my existing filter for free of cost since you have not mentioned clearly in your kent manual or anywhere else that every 3 months you have to spend 2.5k for ro. i feel cheated for purchasing such a fraud product which puts a hole in customers pocket.

Ps: please stop venturing into other domains like air purifier, vegetable purifier blah blah. i cant even think of buying a second product from an organization like this which is not bothered about quality.

Regards,
Srikanth.
Mobile number: [protected]