[Resolved] Kent RO — ro machine

sanju0121

from Pune, Maharashtra

Address:

411018

Kent ro machine is a program controlled machine which goes off after a set frequency with an alarm till you get it serviced by replacing some functional parts at aprohibitive price. Just 2 years of running cost is equal to original machine cost. This is mentioned in the machine brochure very smartly to protect themselves from any litigation.

This is absolute cheating of customer.

How can they be booked in mrtpc. Can any one guide?

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Feb 7, 2019

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Dec 25, 2018

Kent RO Customer Care's response Dear Sir,

We deeply regret the inconvenience caused. Your complaint has been registered and our service team will get in touch with you shortly with an update on this concern.

Regards
Team KENT

Dec 26, 2018

Updated by sanju0121 Got a call from service excecutive of Kent RO with no answere to my problem.
Why this machine's cost of ownership should be 50% per year of original cost.
Sanjay Gupta

Verified Support

Dec 27, 2018

Kent RO Customer Care's response Dear Sir,

We deeply regret the inconvenience caused. Our service team will get in touch with you shortly with an update on this concern.

Thanks
Team KENT

Verified Support

Dec 28, 2018

Kent RO Customer Care's response Dear Sanjay,

We've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support. Please feel free to contact us in case you need any further assistance

Regards
Team KENT