[Resolved] Kent RO — RO not working even after money paid

rohit punani

from Kolkata, West Bengal

Address:	New Delhi, Delhi, 110023
Website:	KentRo.com

Date of incident :
First : 4 july 2016
Econd : 16 aug 2016

Kent ro
Complaint number :[protected]

Kent sent their tech to my home. He was not able find out what is the issue and said me that he will come next day : 17 aug 2016. His name was pankaj : [protected] (Emp id : 1012055). Branch south ex. Delhi.

Since then he is not picking my phone. He took away rs 300 as service charges.
I have been in house without water since then. This is ridiculous. I even called the customer service again and again i was told a new tech will come, but since then i have not received any update on it.

Just few days back the tech came and took away rs 4000 and now i have again paid rs 300

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Sep 22, 2016

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Aug 20, 2016

Kent RO Customer Care's response Dear Sir,

We deeply regret the inconvenience caused. We have shared the same with our concerned department. Someone will contact you shortly.

Regards
Team Kent