Kent RO — Service Complaints not being attended and being automatically cancelled

I had purchased a KENT RO Grand Star ZWW MRO Water Purifier KR[protected] on 24th July 2020 which was installed the same day.

The unit stopped working on 10th Aug 2021 and I registered a service request on the KENT Service App as per below details

Case ID:[protected]
Created on: 10.08.2021 @ 07:14:45
Acknowledgement received via SMS on: 10.08.2021 @7.30pm
Service Technician visited on: 11.08.2021 @ 4.30pm

Service Technician reported that a component has been damaged and since they were not having the item in stock it has to be ordered to the company and would take 3-4 days to receive the supply.

As there was no further update till 16th Aug 2021 I called the service technician and he informed they are still waiting to receive the component.
I then called KENT Customer Care center to know the status and they were unable to give any updates.
Subsequently on 18th Aug 2021 I noticed on the Service App that the service request has been cancelled by Mahesh Mahesh who was not the service technician that visited our home.

I then again registered a fresh Service Compliant as per below details:

Case ID:[protected]
Created on: 18.08.2021 @ 10:47:12
Acknowledgement received via SMS on: 18.08.2021 @ 11.03am

Since then till today, 20.08.2021, no action has been taken to rectify or repair the unit.

Please note it has been a full 10 days since the original compliant was registered and KENT has shown no urgency in repairing the unit.

I therefore desire the following resolution:

1. KENT arranges to repair the unit to my full satisfaction
OR 2. KENT replaces the unit with a new one with fresh warranty
OR 3. KENT takes back the unit and gives full refund.

I hope to receive a quick resolution to this compliant.

Thank you.