Kent RO — Service not provided by Dharani services

Address:

Mysore

I had purchased 1 year AMS from Dharani services for my ro filter approx 11 months ago and now my ro filter is not working and it's been 11 days since I've registered the complaint i had registered the complaint on 6th of april but the company executive made a home visit only once on 6th april and said that one part is not working so he said for now the part isn't available as soon as it comes I'll come and fit the new part but after that he didn't show up till now today its 17th of April still there's no proper response from their side when i called them they said that the part has arrived but they can't come now because of their personal reasons everyday they are just saying that they will be coming today but at the end of the day they don't show up only because of this everyday I've been facing problem for drinking water I have to travel a long distance from my house to fill the drinking water i had installed this filter for my convience and now the sole purpose is only not being served then what's the use of it i have been frustrated and i want strict action to be taken against the Dharani services for the inconvenience they are causing to me. Neither the Kent company is taking any action nor the service manager Naveen is taking any action. Please look into it I want my ro to be fixed as soon as possible.