Kent RO — Service representative incompetent

Address:	110092
Website:	kent ro

Sir,
I reside in i p extension, delhi and i have been using your kent supreme ro machine for last two years.initially everything was fine. but recently, (since march'16) i am facing poor service by kent representatives.

13.03.2016: the person visited for re-installation of my device tried to cheat me by claiming that ro membrane is gone, filters are to be changed., installation valves cost 500 extra if you buy from company etc. i can give it in 350 etc. somehow, i managed to escape fro thugs and since, that day i have been extra-cautious towards kent represntative.

14.07.2016: my machine stopped working. again i called customer service number [protected]. they sent a representative who poorly estimated the requirement of spares and as usual included the membrane and filters and choke to be replaced. since i was not present home and my wife was. wary of the past experience (mentioned above), i asked him to just leave the machine and we will take a second opinion. he tooke service charge and left.

29.07.2016: i called at service center. again they sent a guy. my wife was alone. after repeated request, he didnot allow my wife to write customer remarks on the cash receipt. he himself wrote customer remarks in his own handwriting. i blame you for a case of intimidation and forcefully taking money.