Kent RO — Service Request[protected]

Address:

F 110 Pride Apartments Bannerghatta Road, BILEKAHALLI (near RAINBOW CHILDREN's HOSPITAL)

I am an old and loyal customer of yours. I now wish I hadn't bought your water filter.

The above service request is pending despite my receiving an SMS saying teh Service Engineer will come on 6th July at 2:30 pm.

I have since made four calls only to your Customer Care, each time getting meaningless assurances or more numbers for me to call.

What I don't understand is why the customer has to follow up for service.
What then is the role of your Customer Care?

A fed up customer,
Dr Neeraja Raghavan
[protected]