[Resolved] Kent RO — Service request [protected]

[Resolved] Kent RO — Service request [protected]

R rammohan977 from Gwalior, Madhya Pradesh Oct 12, 2022 Oct 21, 2022 This thread was updated on Oct 21, 2022

Sir your technician ramveer-[protected] haa charged rs 300 without doing service he collect OTP and do not give information regarding pump head leakage and asked to replace whole pump of rs 2650. He is fooling us by giving false information.is this is the way why we pay and trust brands like Kent .please take it and take necessary action to technician. this is matter regarding consumer complaint. of you ignore us we have to move in consumer form regarding same.I have call recording of your technician Was this information helpful? No (0) Yes (0)
Oct 21, 2022 Complaint marked as Resolved Done Kent RO customer support has been notified about the posted complaint. Verified Support Oct 14, 2022 Kent RO Customer Care's response Dear Customer, we sincerely regret for the inconvenience you have faced. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent Oct 17, 2022 Updated by rammohan977 Pathetic response company is replacing whole parts instead of replacing defected parts .thier customer care told me that the companey is discontinued rO pum Heda so you have to replace whole pump. Kent is doing this so that they can charge more in paid services.kent companey is such a fraud companey of wich after sell service is pathetic.they intentionally send such a technician who can make fool of customer and charge atleast 2-2.5k in each service. Don't pay more on name name of kent just go for lacal wendors they can provide good parts and service.how can one can trust kent when this companey start ignoring customers in just 4-5 years after sell. Verified Support Oct 18, 2022 Kent RO Customer Care's response Dear Customer, apologies for the inconvenience. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent Oct 20, 2022 Updated by rammohan977 Problem not resolved, as I have paid service charge already, so arrange a free visit of technician to change ro booster pump. Verified Support Oct 21, 2022 Kent RO Customer Care's response Dear Customer, we have shared the same with our concerned team. We will contact you soon. Regards, Team Kent
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