Kent RO — Service request not entertain by company

Kent RO — Service request not entertain by company

P Pramendra Kumar Sharma Apr 19, 2022 May 21, 2022 This thread was updated on May 21, 2022

I have registered my service request via Kent RO application on 01/04/2022. My RO was not working. I was promised that technician will visit within 24 hrs. No technician visit done even after 18 days . I called customer care on each and every day and I was promised to serve within 24 hrs. No technician appointed and no solution done for my service request. My service request number is[protected]. Was this information helpful? No (0) Yes (3)
Kent RO customer support has been notified about the posted complaint. Verified Support Apr 19, 2022 Kent RO Customer Care's response Dear Customer, we sincerely regret for the inconvenience you have faced. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent Apr 23, 2022 Updated by Pramendra Kumar Sharma Your customer care team has now cancelled my service request without resolution. Your ASM of area has also not contacted me for the same Verified Support Apr 24, 2022 Kent RO Customer Care's response Dear Customer, we've been updated by our team that your concerns have been addressed. Thank you for your support. Regards, Team Kent Apr 25, 2022 Updated by Pramendra Kumar Sharma Your company has not entertain my query . Your representative said to share the pics of membrane but forgot to share the number of the ASM Mr Vijay. Untill you share me complete details how the complaint resolved Verified Support Apr 26, 2022 Kent RO Customer Care's response Dear Customer, apologies for the inconvenience. We have shared the same with our concerned team. We will contact you soon. Regards, Team Kent Apr 28, 2022 Updated by Pramendra Kumar Sharma It's 26 days my problem not resolved. It seems you are waiting for the warranty period expiry Verified Support Apr 29, 2022 Kent RO Customer Care's response Dear Customer, apologies for the inconvenience. We have shared the same with our concerned team. We will contact you soon. Regards, Team Kent May 05, 2022 Updated by Pramendra Kumar Sharma Worst team worst service. Even after one month service not entertain by your team. Your social media manager has instructed ASM Vijay to make engineer visit at my place last 15 days back. No visit made till date. Worst service effort by ASM Vijay. Seems KENT is waiting for the warranty period expiry. May 21, 2022 Updated by Pramendra Kumar Sharma Complaint not addressed even after 2 months
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