[Resolved] Kent RO — s/n kr[protected]: faulty product

Gireesh Vempati

Address:

Ranga Reddy, Andhra Pradesh, 500084

Hi team,

We got this product just over 1 year ago and I have already called customer care with issues around 5-10 times. In the first year I didn't really bother because the service was free but I had to spend a lot on filters. Recently it again broke down and apparently according to your technician this is a bigger problem and the suggestion from him was to replace the pump every year which costs Rs.5000/- every year. Do you really think customer is going to spend that much for a Rs 16000/- product? Also I have my relatives who have been using KENT products for as long as I can remember and they have had no issues apart from the occasional filter change. I suspect this is a faculty product and I would want you to find a solution for this. My suggestion would be to replace the product. I'm absolutely dissatisfied with the your product

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Aug 25, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2018

Kent RO Customer Care's response Dear Sir,

We are sorry for the unpleasant experience you had. Please allow us to make it upto you as we believe in complete customer satisfaction. We are looking into it with a promise to resolve this quickly.

Warm Regards,
Team Kent