Kent RO — Substandard filters and membrane

Address:Gautam Buddh Nagar, Uttar Pradesh, 201304
Website:KENT RO

I got filters and membrane replaced on my kent ro pearl through kent representative.It cost me rs. 4000/-(16th january). Hardly 3.5 months have passed and the membrane burst. I called up the representative and he started asking money for a new membrane which is around 2900/-. The reason they started giving is that due to high water pressure in high rises it burst. This is not my responsibility and should have been take care while installation. Why should i pay for s sub standard product or faulty installation done by company.
I want refund of my membrane cost
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Kent RO customer support has been notified about the posted complaint.
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Dear Sir/Madam,

we deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.

Warm regards,
Team Kent
2 days have passed and nobody has contacted me yet.
Are the comments just for show sake.
10 days have passed and not a single call or email from Kent.
Pathetic experience to say the least.

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