[Resolved]  Kent RO — System component damaged by Service engineer

Address:

Meerut, Uttar Pradesh, 250001

This is regarding my Kent Maxx. I requested a complaint of my Kent Maxx not working properly.

The complaint was attended by Mr. Ranjeet on 10.09.16, when he switched on the system it started working, but there was minor leakage in UV chamber so he proposed to change the chamber. After changing the chamber the system started working but the water flow was very slow, which he said will increase slowly as he had installed the new UV chamber.

During course of fitment and trying to increase the flow of water he was disconnecting the pipes and water was falling on the choke which I asked him to take care else the choke might get damage so he asked for a cloth and then he put a cloth on the choke.

After he completed the electric power went off so the system was not checked finally. As I was having some work so I with family also left for Delhi and returned yesterday evening.

Today (12.09.16) when in the morning we started the system a beep sound was coming from the system. I re-registered the complaint and the new person who attended the complaint said that the choke is damaged and needs replacement.

I requested the Service center for correcting it as its service boy fault. They said we cannot do anything with this as this can go wrong at any time and the service boy had not done this intentionally. She (Miss Deepali) said she can help if you take yearly Maintenance membership then she will adjust the entire charge of Service and choke in that, which I refused.

Now I need your help in solving the issue. My details along with the Bill I paid on 10.09.16 is attached.