Kent RO — Unethical and very poor service

Address:	560068
Website:	Kent RO

Hi,

I have a kent ro grand + water purifier for more than 3 years. Recently, it suddenly stopped working. I called up their nearest authorized service center named rain drops services, bomanahalli, bangalore for repair. They sent a technician on 11th april who replaced several filters, pump, smps, etc. Total bill amount was rs. 7485. However, on 18th april i noticed the flow of water was very nominal and called up the same authorized service center again. After at least 25 calls, finally they sent one technician on 22nd april, after 5 days. He checked and told the pump (Which was changed on 11th april) needs to be changed again. And the same technician will come and change it within next few hours.

That never happened till the time of writing this review. Every time the service center told the technician will will come in next 30 minutes. Finally they stopped attending the calls. They gave me a number for their service manager called mr. Nagesh for complaining. When i spoke to him on 22nd evening, he assured me that he will send a technician on 23rd morning. Even then nobody turned up and mr. Nagesh also, not picking up calls.

Finally, on 23rd afternoon a complaint (No.[protected] was registered with kent ro centralized customer care (Though the details were mailed to them on 22nd afternoon). They told, within 48 hrs the technician will call and attend my issue. But, i am yet to receive any calls.

I paid a hefty amount to buy this product and quite a big amount for repair. However, the company and their authorized service center surely, believes that me and many other such customers are just fools that they bought their product.

I have never experienced such a bad customer service ever in my entire life. This company should be banned from doing any further business. They are simply cheating unsuspecting customers.