[Resolved]  Kent RO — unethical behaviour of the technician

Address:

Hyderabad, Andhra Pradesh, 500056

I had picked up a kent supreme model — which is feel is a white elephant and please dont buy this product and in case you have already fallen in trap please dont this product serviced by 5 star aqua water purifiers (I have been associated with this agency for close to 6 years)

Let me share my experience with them on 3rd dec 2018
I had reported a complaint about beep sound on (03/12/18) and the technician attended the complaint the same day in (03/12/18)
The movement the technician came in he checked the tds of the water and told that the output tds is around 600 ppm as against the norm of 50-60 ppm and immediately told me the filters must be replaced
When i told him that the filters were replaced just around 6 months i. E. On 27th may 2018 to that he told me that he will reset the system so that the beep sound issue can be fixed
When i asked him can you check the tds now after reset and hope it’s good for me to use the machine now - to that he checked the tds and told me that it’s not within norm (It was around 200 ppm) and checked with me on how is the taste of the water - i told him that there is slight change in taste then he decided that he has to replace all the filters with my consent costing around inr 4050
In the mean time i had a conversation with his superior the owner mr madhukar reddy and told him that existing filter which was replaced say 6 months back needs replacement now to that mr madhukar reddy asked the technician to check tds of the input water he checked and told me that the ppm is around 1000 and the life of the filter depends on the input and if the ppm is btw 900 -1000 then the life of the filter gets reduced to 6 months that is the primary reason for the beep sound indicating replacement of the filter
When i saw the input, tds is showing a reading of 1000 i had my doubt on the intent of the technician i. E he is fooling me - i had a tds measuring device at my place i checked the input ppm the reading was around 460-470, i showed this to the technician - that is when told me that the device he had is faulty and he will go back to his office and get it replaced
To summarize the issue
• the technicians don’t carry proper tools to attend calls i. E he comes with a faulty tds measuring device
• he misguides the customer based on wrong reading shown on his machine that the filters need replacement which is close to 25-30% of the actual cost of the new tds machine i. E inr 4050 vs inr 15000
• no ownership on the service done - they are happy collecting servicing charges + abnormal charges for spares (Which actually needs ne replacement)
• want kent to intervene and resolve this issue and help me with the refund of the wrong charges levied on me