Kent RO — Unsatisfactory experience with Kent mineral RO water purifier

Address:

Coimbatore, Tamil Nadu

I purchased a Kent mineral RO water purifier from Croma in Coimbatore last year. However, no one turned up for interval service after installation. After a year, they confirmed that a technician would come and inspect the machine and replace any parts if necessary. But when the technician arrived, he directly pulled out the machine from the wall stand and told me to change the cylinder, which would cost Rs 6000/-. He did not take any initiative to check or clean the filter and the TDS measure. He was only interested in changing the cylinder, but I stopped him and refused to do it. The service was really bad, frustrating, and disappointing. I recommend everyone to never go with Kent water filters.