Kent RO Water Purifier — Leakage in motor due to poor quality spares being used

Address:

Bangalore, Karnataka

I have been using a Kent RO machine for the past 2 yrs. The pump-motor joint has started leaking, perhaps its because Kent is using plastic parts to cut cost and they wear down pretty soon. The technician was not able to repair the leak, and has asked us to replace the whole pump itself. Now, 1. Why should the pump-motor unit be replaced, if its only a leak problem and not a motor problem. Obviously cost of repl is high Rs 2400/- 2. How do we know that the service person is not giving us another refurbished pump unit. He wasnt carrying a sealed pack, but just another unit kept in his bag. 3. Is a leaking pump too difficult to repair in this day and age where all kinds of leak-proofing compounds (M-Seal etc) are available? Why doesnt Kent consider changing the design in that case? I am in Bangalore.Can Kent RO Systems please advise whether indeed the pump should be replaced?.One more interesting point is that when the complaint I am trying to post on your time line your are not allowing to post.