[Resolved] Kent RO — Water purifier

[Resolved] Kent RO — Water purifier - URGENT

S sejtar from Mumbai, Maharashtra Jan 18, 2022 Jan 21, 2022 This thread was updated on Jan 21, 2022

Shri Maheshbhai Gupta Founder & Chairman Kent RO Systems Ltd E 6, 7 & 8, Sector 59 Noida 201309 Uttar Pradesh Dear Sir, This is to bring to your notice a disappointing situation that we encountered over the past few months. We have a valid Annual Maintenance Contract with Vee Bee Corporation until 17th February 2022. However, we believe they had to suddenly close down for some reason. We were then guided to one Krupasindhu Enterprises and we were made to pay for a pump after being told it wasn’t functioning well. This was in April 2021. In November 2021, we needed a technician to attend to a noise coming from the machine. Vee Bee was not available, Krupasindhu refused & I was guided online to Mumbai Aqua Services. They fixed the issue but we had to make payment once again! I still do not know who is the correct service provider. It is time for us to renew our AMC & we are clueless! All documents re: the above situation are attached herewith for your perusal. We wonder if we should go for a product who can provide us with an official service contract! Disappointed & tired…. Yours faithfully, Amita Haribhakti Was this information helpful? No (0) Yes (0)
Feb 23, 2022 Complaint marked as Resolved Kent RO customer support has been notified about the posted complaint. Verified Support Jan 19, 2022 Kent RO Customer Care's response Dear Customer, we sincerely regret the inconvenience faced by you. We are looking into it with a promise to resolve this quickly. Regards, Team Kent Verified Support Jan 21, 2022 Kent RO Customer Care's response Dear Customer, we've been updated by our team that your concerns have been addressed. Thank you for your support. Regards, Team Kent
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