[Resolved]  Kent RO — Water smelly

Address:	600040
Website:	www.globalinnovatives .in

Kent Wonder was bought on 6/6/16 In August water became too smelly and bad taste The defect was attended four times. First Technicia Sudhakar and Manikandann, Mr Sudhakar just cleaned the tank and said that smell was from outside.when questioned about his strange remark, he just told to complain again .Obviously the complaint was made same day . Sudhakar came again and changed the sediment filter.Problem continued. Mr Manikandan, technician, Said pre carbon filter was ok and he would adjust TDS control.He added that tube to pre carbon filter was bent and hence the problem, This was again false statement.Personal dialogue with Global Innovative Manager Mr Kumar and service i.c Mr Murugan Confirmed that both technicion were factually wrong.After talking to Kent office
two technicians came and found that both precarbon and RO filters had to be changed Smell was coming from both, After change water smell was not found
It may be seen that the two tecnicians Sudhakar and Manikandan Lack not only expertise but also integrity They misinformed the conditions of problem depriving the customer of quality water and prolonging the rectification. Both should be censured seriously for duping the customer and creating a bad name to the company.I should be informed of the follow up action

My customer care complaint of the predicament was already sent to you. Water now is not smelling. But the point to note is that within two months of purchase, THREE FILTERS had to be changed which is never heard.
V.Ramani
mobile [protected] Bought on 6/6/2016 TIN no [protected]/ CST no 1055192/6-7-11