[Resolved] Kent RO — water taste getting changed frequently | |||
Dear sir, I purchased kent ro grand+ on jan'2018. From the date of purchase, approx 5times i reported to customer care regarding change in taste of water. The technician comes everytime saying the tds levels are around 1700 in which kent cannot filter that much level of tds.. I asked kent technician and was informed high tds cannot be filtered. Why? Was this information helpful? | |||
May 10, 2019 Complaint marked as Resolved Kent RO customer support has been notified about the posted complaint. Verified Support Mar 22, 2019 Kent RO Customer Care's response Dear Sir, We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly. Regards, Team Kent. Verified Support Mar 25, 2019 Kent RO Customer Care's response Dear Sir, As per update received from our service team your ticket has been closed. Regards, Team Kent. Verified Support Mar 26, 2019 Kent RO Customer Care's response Dear Sir, We deeply regret the inconvenience caused. We are looking into it kindly cooperate with us. We will revert shortly. Regards, Team Kent Verified Support Apr 01, 2019 Kent RO Customer Care's response Dear Sir, Apologies for the inconvenience. Please allow us some time, we'll ensure to have this sorted out at the earliest. Regards, Team Kent Verified Support Apr 06, 2019 Kent RO Customer Care's response Dear Sir, Your complaint is under process. Kindly cooperate with us. We will revert shortly. Regards, Team Kent. Verified Support Apr 08, 2019 Kent RO Customer Care's response Dear Sir, As per update received from our service team your ticket has been closed. Regards, Team Kent. Verified Support Apr 09, 2019 Kent RO Customer Care's response Dear Sir, We sincerely regret the inconvenience you have faced. Please allow us some time, we are looking into it with a promise to resolve this quickly. Regards, Team Kent | |||
3 Comments | |||
Comments
Still you would like me to allow some more days?
Why this much time is required to answer my query?
Why this much time is required to answer my query?
My dear Kent team,
Whatever you tried till today was just an escape activity..I asked you the TDS level Kent can filter which you are not at all replying to..
Today your service person came to my house for servicing the equipment but asked service charge Rs300/-. I denied to pay the same as my product is under 4 years free service. He did not accept it as he asked me 4 years free extended service certificate which I don't have. What I knew as of now was just downloading the app will activate the free service for 4 years and nowhere it was mentioned that I should get certificate.. Even area service manager denied to do as the service request must come through the app only. If it is so, why the hell I received the message that I need not to pay any service charge. Finally he left without doing any service even though I called service manager who was in brutally defensive mode and not even spoke to me loyally..
Ok..I don't want unnecessary arguments.. My issue and query is still remains included.. What is the limit of TDS Kent can filter? Just answer this..
Whatever you tried till today was just an escape activity..I asked you the TDS level Kent can filter which you are not at all replying to..
Today your service person came to my house for servicing the equipment but asked service charge Rs300/-. I denied to pay the same as my product is under 4 years free service. He did not accept it as he asked me 4 years free extended service certificate which I don't have. What I knew as of now was just downloading the app will activate the free service for 4 years and nowhere it was mentioned that I should get certificate.. Even area service manager denied to do as the service request must come through the app only. If it is so, why the hell I received the message that I need not to pay any service charge. Finally he left without doing any service even though I called service manager who was in brutally defensive mode and not even spoke to me loyally..
Ok..I don't want unnecessary arguments.. My issue and query is still remains included.. What is the limit of TDS Kent can filter? Just answer this..
Kent RO Customer Care's response, Apr 9, 2019
Verified Support
Dear Sir,
We sincerely regret the inconvenience you have faced. Please allow us some time, we are looking into it with a promise to resolve this quickly.
Regards,
Team Kent
We sincerely regret the inconvenience you have faced. Please allow us some time, we are looking into it with a promise to resolve this quickly.
Regards,
Team Kent
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We deeply regret the inconvenience caused. Customer satisfaction has always been our priority and we are promising you that we will resolve this as quickly as possible. Please share your contact details at [email protected]. You may also call us at +91-9278912345.
Regards,
Team Kent
As we have not received any response from your side, we are closing the ticket. Please let us know in case you need any further assistance.
Regards
Team Kent