[Resolved] Kent RO — Without warranty card my kent ro is not in warranty

Mayan37

from Nagpur, Maharashtra

Address:

Dholpur, Rajasthan, 302086

I purchased Kent RO in Nov. 2016 from Snapdeal. IN my machine i didn't get the warranty card and that without warranty card they installed the kent RO at my house . After 3 months i faced some issue in my kent RO. When i am complaining about this issue to service center they directly told me that without warranty card your kent RO is out of warranty . I Dont know why they said out of warranty even I have Invoice of my Kent RO but they directly refuse me to give the warranty

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May 11, 2017

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2017

Kent RO Customer Care's response Dear Sir,

we deeply regret the inconvenience caused. We have shared the same with our concerned department. We will contact you shortly.

warm regards,
Team Kent

Mar 17, 2017

Updated by Mayan37 No Concerned department called me Still i am waiting

Mar 17, 2017

Updated by Mayan37 You can reach me [protected] this number

Mar 18, 2017

Updated by Mayan37 I purchased my KENT RO in oct 2016 and right now when i lodge the complaint in kent RO Customer care and KENT RO Customer care forwarad the complain and dealer Said we cant give you warranty because in his system my machine serial number is already stole (This type of comment has shown in dealer Complain ). I dont know in 5 months of purchasing how my warranty finished . why this type of problems are coming and still you are not resolving my complain.

Mar 24, 2017

Updated by Mayan37 Last 4 days no response got from your side as one of your employee told me to give solution in 48 hours and almost morethan 48 hour passed away