[Resolved] Kent RO — worst company... no service on since 1 month

nive varthini

from Mumbai, Maharashtra

Address:

An engineering and trading company,80feet road kknagar, madurai 20, Sivaganga, Tamil Nadu, 630962

Since first week (Mar 15 date of purchase) the kent pearl machine is not working properly... The motor is fault while checking with plumber we called the dealer but no service done yet... We called 10 times in this one month... Now a days we r calling on daily basis for service... Since none came to rectify the issue... I got lot of calls for purchasing nd demo... Don't know where those services gone...

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Jun 3, 2019

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2019

Kent RO Customer Care's response Dear Sir,

Apologies for the inconvenience. Our service team will get in touch with you shortly with an update on this concern.

Regards,
Team Kent

Apr 30, 2019

Updated by nive varthini It has been 45 th day of purchase and 43rd days of fault... service person came nd said problem with the filter membrance and changed it with duplicate one ...not even a Kent membrance...he is keep on telling that is Kent...when I ask for brand name nd Id number ...he told it's a new model of Kent that doesn't have any I'd number nd brand-name... after serious hesitation he changed it with Kent membrance... which was already in his bag...it is none other than cheating...nd he also told this is the last complementary membrance nd membrance won't be changed further.. machine was fault on the 3rd day of purchase itself... worst service...I felt bad on purchasing ur Kent product...

Verified Support

May 02, 2019

Kent RO Customer Care's response Dear Sir,

We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly.

Regards,
Team Kent

Verified Support

May 02, 2019

Kent RO Customer Care's response Dear Sir,

As discussed your service concern is resolved now & the product is working fine. Please let us know in case you need any further assistance.

Regards,
Team Kent

Aug 04, 2019

Updated by nive varthini Since after service the Kent stopped working in 1 week...the second membrane is also not working...ur Kent product gives a huge headache.. and a waste of investment... I need Kent service immediately and to give us the permanent solution...

Sep 19, 2019

Updated by nive varthini Even though service person came, last complaint was closed without resolving...still Kent is not resolving...we need service immediately...

Nov 02, 2019

Updated by nive varthini The previous complaint not yet attended by service person... resolve it earliest