| Address: | Hyderabad, Telangana, 500008 |
The worst installation service ever from the Kent.
Firstly the agent came late to install and the service he did was extremely worst.
He doesn't even know how to handle taps with tools. He broke the tap while Installing it. Again keep on saying that the taps are old and it's not his fault.
We live in 2nd floor. While removing the broken tap from the pipeline then he damaged the internal piping system in the house and which resulted in water leakage in the 1st floor building which was down o[censored]s.
The entire roof of the 1st floor house started leaking water and all the appliances and items in the house were damaged due to the water leaking from the roof.
They can't even understand what's happening until we got it repaired from the local plumber. He stated that the installation guy broke the pipeline.
It has costed them a lot of money to replace the items damaged in the house due to water leakage.
Now the question is who is going to pay for the damaged caused? The technician or the Kent company.
This is the company's fault that they hire the people who don't have knowledge. When we call the customer care then keep the call on hold. Worst customer service also.
I request the company to pay for the damage caused due to their people lack of knowledge how to install it. This is not at all acceptable from the big company "Kent" who hires such people.
At this point I only need one thing. Just pay for the damage caused.
I am hoping for the positive response from the Kent.
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