[Resolved] Kent RO — Worst service from Kent Distributors

avb

from Delhi, Delhi

Address:

Bangalore, Karnataka

Hi Team, I bought kent water filter in last year April. Last Month I called Pure water (kent Distributor) and asked to fix the water taste issue. One technician visited and changed 1 filter and took 650 rupees. Next day I got some other issue. Called the same distributor. There was no response for 10 days. Every day they are receiving my call and saying that technician will visit and fix the issue. After continues followup one day visited and asked 2680 rupees to fix the issue, Not sure why the issue is not identified in day one. I rejected to pay 2680 rupees. Then the technician left my house without fixing the issue. I called another distributor (Aqua and Aqua company). They asked 4600 rupees to fix the issue. I am fed-up with this and paid 4600 to fix the issue. Very next day again I got issue. I called the distributor after 10 day finally they send technician. But this time again they are asking money to fix the issue. So far I paid more than 5300 RUPEES but I still the issue is not resolved. Can you please take this case and help me to fix my filter. Vijay

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Complaint marked as Resolved

Thank you very much. Finally my issue resolved. Many Many thanks to www.consumercomplaints.in Distributor Aqua and Aqua technician fix my issue. I would request Kent to come up with Customer service call support. There is no Customer call support so far. There is one number available in Kent website. But that contact number gives only distributor contact details. If distributors service is not good to whom we reach. No clear details in Kent website. Great thanks ..finally my issue resolved.

Kent RO customer support has been notified about the posted complaint.

Jun 30, 2015

Updated by avb Issue is not resolved. Distributor request to close the complaint and he will come fix the issue. So far not fixed. Sent a mail to above ID. hopefully expecting service.

Jul 01, 2015

Updated by avb Today I have received a call from Kent. I have explained everything what the issue I faced from Both Kent distributors.

Kent regret on my issue and informed me that they will send a senior technician. Lets wait and see...how Kent is going to resolve my issue. After paying 5600 rupees still waiting to fix my issue. Bad or shame ??????? This serial will continue till my issue resolve...

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Comments

Kent RO Customer Care

from Noida, Uttar Pradesh

Verified Support

Dear Sir/Madam,

we deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.

Warm Regards,
Team Kent