[Resolved] Kent RO — Worst service Kent ro

Perla Jayasheel

Feb 25, 2022

Address:

Hanamkonda

Issue: Complaints
1. I dont know the service engineers are qualified or not..Every time they perform repair within 15 days device stops working and again after 15 to 20 days machine gives trouble ..every time they visit they charge around 400 service charge excluding spare parts charge.. my doubt is that they are wantedly making machine to mulfunction. Karimnagar service engineers of himagiri enterprises are very good..
2.They are following their own timings and demanding to make ourselves available at home whenever they visit asper their wish..
3. Kavya enterprises engineers will work only from 11.00am to evening 5.00pm only...
4. Assign my service to any other dealers other than kavya enterprises..
5. I have already given complaint but nobody responded.. hence iam withdraing using kent water filter..

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Apr 15, 2022

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Feb 27, 2022

Kent RO Customer Care's response Dear Customer, as we have tried to connect with you but didn't get any response. Please share your alternate contact number at [protected]@kent.co.in so that we can connect with you soon. Regards, Team Kent

Mar 09, 2022

Updated by Perla Jayasheel complaint not resolved Product Code 11002 Product Name - Kent pearl Customer Name Jayasheel Serial No: KR[protected] . my service call has been assigning to kavya enterprises (BPSF00762) hanamkonda. but their service is pathetic and requesting to assign some other agency.

Verified Support

Mar 10, 2022

Kent RO Customer Care's response Dear Customer, we sincerely regret for the inconvenience you have faced. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent

Verified Support

Mar 14, 2022

Kent RO Customer Care's response Dear Customer, we've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support. Regards, Team Kent