[Resolved] Kent RO — Worst Service of Kent Ro

shilpa2

from Hyderabad, Telangana

Address:

500032

I raised my service request for Kent RO on 22 april 2017. Request No:[protected]. As per Kent service, they should resolve within 48hrs.
Issues
1. Kent Service person called after 48 hrs.
2. He called around 10.30 and was planning to come after 1 hr.
3. Kent Service person was not ready to come before 11 am (As its too early for him) and after 4 pm (Its too late for him) as per communication with that Service Person.
4. Service person closed this request without resolving it by entering fake reason into system.
5. I called customer care again on 26 april 2017. Request NO:[protected] and mentioned times before 11 am or after 5 pm. Still Service person called at 1 pm and was telling that he has other task at 5 pm. (Seems like all Kent Service people works from 1 pm to 4 pm only)
6. This request still not resolved and getting assigned to different persons.

Kent RO service is really worst. One should think twice before buying any product of KENT.

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May 28, 2017

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2017

Kent RO Customer Care's response Dear Ms.Shilpa,

we deeply regret the inconvenience caused. we have shared the same with our concerned department. we will contact you shortly.

Warm Regards,
Team Kent

Apr 27, 2017

Updated by shilpa2 Its already one week. Without taking any action on issue, KENT RO team is just forwarding request from one team to other. How many more months/years KENT RO will take to resolve this complain?
and I hope, KENT RO is taking action against service persons.